Terms and conditions

General information

The RED STONE STORE brand as well as its logo are duly registered with the Intellectual Property Registry of the National Registry of Costa Rica.
Anyone who does not accept these general terms and conditions, which are binding, must refrain from using the site and / or services.

Contract with RED STONE STORE

Through this website, a commercial and electronic services contract may be formalized with the objective of buying and selling the products offered by RED STONE STORE and demanded by the customer, a contract that is subject to the terms and conditions stipulated in this section and subject to the applicable legal regulations.
Through the RED STONE STORE website, customers will have access, among others, to the following services:
Consult the different products offered by RED STONE STORE, as well as the price of each one of them.
Order online.
Evacuate doubts through the "Frequently Asked Questions" tab.
Contact RED STONE STORE through the contact form.

Service provision schedule

Orders through this page can be made 24 hours a day, 7 days a week and will be attended during the normal working hours of the RED STONE STORE staff.

Prices

The price that will be charged to the customer is the one that was displayed in the order. If the prices vary in relation to the day of delivery of the products, the customer will understand that the price applied on the day the order was executed and the charge was applied to his debit or credit card prevails. The term for reimbursement will be determined by the policies of the financial institution that acts as a payment gateway.

Pay

All orders must be paid in full prior to delivery, through the electronic payment platform available on the website. Payment through the website is only by Sinpe Móvil or bank transfer.

About the appearance of the products displayed on the website
The images of the products shown on the RED STONE STORE website are illustrative and the customer understands that when ordering or buying the products there is the possibility that the product, brand, flavor, weight or size of the item, in the case of imported products, changes or images of the packaging are exclusively from the manufacturer and the images will not always be a faithful representation of the product you will receive.

Delivery term

Orders will be delivered within 2-3 days after confirmation of payment by the means chosen by the customer. The delivery time will have a range of plus / minus 8 hours, being understood that the customer agrees to be available or to order another person who will be available to receive the product within that time. If the delivery cannot be made because there is no person to receive it, RED STONE STORE may make a surcharge for a second delivery attempt, RED STONE STORE does not guarantee that the quality of the product will not suffer deterioration due to the passage of time and handling. . If the product is lost because it was not possible to deliver it for reasons attributable to the customer, the price paid will not be refunded. If the client does not indicate a range of hours for delivery of the order, it will be understood that there will always be a person available to receive it during the delivery period indicated in this same section.
RED STONE STORE strives to satisfy customer requirements. However, it reserves the right to reject an order when the product stock is not sufficient to supply the orders according to the order of precedence with which they are received.
Shipping costs will be in national currency (colones), additional to the price of the product and will be calculated according to the rate table (subject to change).

Order review

The customer must review the product at the time of delivery, verifying that it is satisfied. If the customer is not at the place of delivery, it will be understood that the person who receives the order is authorized by the customer to receive and review the product. Any claim must be made at the time of delivery or at the latest within 1 day after delivery. For this, the client must follow the guidelines indicated in the return and exchange policy described below.

Cancellation, returns, exchanges and refunds policy

The customer may cancel an order within 3 hours after placing it. In such cases, RED STONE STORE will refund the money and may deduct the charges related to the transactions applied by the entity that acts as a payment gateway. Alternatively, the customer may request a credit note applicable to a subsequent order.

The return must be made indicating the reasons that justify it. If it is done at the time of delivery, the carrier will ask you to take photographic evidence, which highlights the proof of the reason for return. The carrier will notify the corresponding person of the return and RED STONE STORE will contact the affected customer to solve the situation. If a return is notified after delivery, an email must be sent informing the reason for the return to the contact email.
RED STONE STORE will evaluate the claim and, if the return is appropriate, will replace the product within the following 72 hours, or will refund the money to the customer by the same means that received the payment in case the product is out of stock.

Attention to incidents

The attention of incidents will be carried out through the telephone number +506 6401-8514 from 9am to 3pm.
The response time will not exceed 2 days.

Personal data protection

RED STONE STORE is a company committed to the protection and confidentiality of its clients' personal data, so we do not request, nor treat, nor share and / or store the client's bank data and therefore it is understood that the data will not be transferred to a third party.
To order online, it is essential that customers provide the personal data that is indicated as mandatory. It is the obligation of the clients to supply exact, real and updated data, otherwise, the contract cannot be formalized.
Personal data may be incorporated into databases owned by RED STONE STORE in order to manage your orders and inform about products, services or updates of the platform to offer personalized treatment. By entering into this contract, clients issue their informed consent for the processing of their personal data.
In accordance with the provisions of the Law on the Protection of the person against the Treatment of their Personal Data, Law No. 8968, customers can exercise their rights of access, rectification, cancellation and opposition of their data by communicating in writing to RED STONE STORE via email.